Welcome to Srija Ceramics. By purchasing our products or using our services, you agree to the following terms and conditions.
1. Business Nature
Srija Ceramics operates in retail, wholesale, and warehouse/depot services for ceramic tiles, building materials, and related products.
2. Orders and Acceptance
All orders are subject to product availability and confirmation.
We reserve the right to accept or reject any order without prior notice.
Once confirmed, orders cannot be canceled without approval.
3. Pricing and Payment
Prices are subject to change without prior notice.
Payments must be made as per agreed terms (cash, advance, or credit).
Delay in payment may result in order cancellation or suspension of services.
4. Delivery Policy
We aim to ensure timely delivery; however, delays may occur due to unforeseen circumstances.
Proper care is taken in packaging and handling of fragile items like ceramic tiles.
Risk transfers to the buyer upon delivery.
5. Product Responsibility
Customers are responsible for proper handling, storage, and installation of products.
We are not liable for damages caused due to improper use or handling after delivery.
6. Returns and Refunds
Returns are accepted only for damaged, defective, or incorrect products.
Claims must be reported within a reasonable time after delivery.
Approved returns will be replaced or refunded as per policy.
7. Inspection of Goods
Customers are advised to inspect goods at the time of delivery.
Any issues should be reported immediately.
8. Limitation of Liability
Srija Ceramics shall not be liable for any indirect or consequential damages arising from the use of products.
9. Confidentiality
Customer and business information will be kept confidential and used only for business purposes.
10. Amendments
We reserve the right to update or modify these terms at any time without prior notice.
11. Governing Law
These terms and conditions shall be governed by applicable laws and regulations.